My article discusses problems that came about this past week for the Postal Service online applications. The Postal Service offers various services online that were affected including it's rate estimator, zip-code locator, and it's package pick-up service. The most important service online that was affected was the Click-N-Ship program on their webpage. This application allows users to print shipping labels and pay for them online, saving everyone a lot of time and effort. Last year Click-N-Ship printed off over 34 million shipping labels, so one can tell how popular it is. This crash for the shipping caused many problems around the nation and the USPS was very apologetic for it. They sent out over 900,000 e-mails apologizing for the issues and even placed several personal phone calls to their biggest customers.
This article expresses the importance of maintenance on any IT software. Those 7 processes of setting up an IT software, the one that costs the most money and takes the most time is maintenance because it is continious. As long as an IT software is in service than it needs to be maintenanced from just simple wear and tear. If the USPS had properly maintenanced their software and found the glitch before it happened, then they would have saved a lot of money in revenue and a lot of embarassment. Maintenance is an important aspect of IT software and time and money must be put into it to ensure the operation of important equipment and software.
http://news.cnet.com/8301-13578_3-10121982-38.html?tag=newsEditorsPicksArea.0
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